Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we should look at? This page explains how to reach Canda Casino Sites and what we can (and can't) help with.
What we can help with
Canda Casino Sites is an independent research and comparison site focused on Canadian online casinos, with particular attention to how quickly players get paid. We're not a casino ourselves and we don't hold player funds, so there are some things we're well placed to answer and others that are better handled elsewhere.
- Questions about how we rate and rank operators like Cashed, SlotsGem, WinnerIsland or the other brands featured on our tables
- Corrections — if a bonus term, payout method or rating on this site looks out of date, tell us and we'll check it
- Suggestions for casinos or payment methods relevant to Canadian players that we haven't yet covered
- General feedback on the site's content, comparisons or usability
What we can't help with
Because we don't operate any casino, we can't access player accounts, process withdrawals, resolve deposit disputes or issue refunds on any operator's behalf. If you have an open account with a casino such as SlotsGem, Betninja, CoinPoker or any other brand listed on this site, that operator's own support team — usually reachable through live chat or email inside your player account — is the right first stop. Most licensed Canadian-facing casinos publish a support contact and complaints process, and many are also members of an alternative dispute resolution scheme that can step in if a direct complaint stalls.
If your concern is about gambling harm, or you'd like tools and support around safer play, our Responsible Gambling page is a better starting point than this contact form.
Before you get in touch
A quick check first can often save a round trip:
- Re-read the offer terms on the operator's own site — headline bonus figures on our tables are summaries, and the full wagering requirements, game restrictions and expiry windows sit with the operator
- Check our Terms and Conditions if your question relates to how this site is run or how we present information
- Look at our About Us page if you want more background on how the site is put together and how ratings are compiled
How we handle what you send us
We read every message that comes in. Corrections and factual flags get prioritised, since keeping bonus terms, payout timings and licensing details accurate is the core of what we do. Feedback on content and site suggestions get reviewed on a rolling basis — we can't promise a personal reply to every message, but nothing is ignored.
Commercial relationships with casino operators never determine what we publish in response to reader feedback. If an operator's terms have changed since our last review, we update the page; we don't remove accurate but unflattering information because a partner asks.
A note on our independence
Canda Casino Sites may earn a commission when a reader clicks through to a featured casino and signs up. That arrangement has no bearing on how sites are ranked, reviewed or responded to when readers write in. If you think a rating or a piece of information here doesn't match reality, that's exactly the kind of message worth sending — it's how the site stays useful.